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Mark's avatar

Spot on! And what about getting info on customer satisfaction reviews to get a better idea how the company is doing?

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Tiago Dias's avatar

Customer reviews can help you understand how the company is seen by its customers (or how good it is at SEO!) but I wouldn't expect it to be a good benchmark as to how the company is doing.

Any company can get good reviews simply by spending a ton of money on COGS and customer support. In many ways consistently terrible reviews are a better indicator of company quality and their moat, because if their customers hate them, but they keep buying, then clearly they are providing something irreplaceable.

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Jul 5, 2022
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Tiago Dias's avatar

Glad you like it!

I definitely agree that working in ranges, or explicitly uncertain values is significantly better than getting a single all-encompassing number. Too much precision like what we get in DCFs gives a false sense of security, and helps you forget that all of those underlying assumptions might not be as strong or as true as assumed.

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Jul 2, 2022
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Tiago Dias's avatar

Do you not think that a 100% payout ratio assumption is overly positive? I imagine that it won't matter too much since stock prices tend to track earnings, but there's something about that assumption that bugs me a little.

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Jul 7, 2022
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Tiago Dias's avatar

I'd love to take a look!

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Jul 8, 2022
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Tiago Dias's avatar

Hi Louis,

You should be able to upload it to google drive, and then make it public with a link. Then just post the link here!

Best regards,

Tiago

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